Shipping Policy

Last updated: February 12, 2026

At Casa Collective, we are committed to delivering your order safely and efficiently. Please review our shipping policy below.

Order Processing Time

• All orders are processed within 2–5 business days (Monday–Friday).
• Orders are not processed or shipped on weekends or public holidays.
• You will receive a confirmation email once your order has been shipped.

Estimated Delivery Times

Delivery times begin after processing is complete.

• United States: 7–15 business days
• Canada: 10–18 business days
• United Kingdom: 7–14 business days
• Europe (EU countries): 8–16 business days
• Australia & New Zealand: 10–20 business days
• Rest of the world: 12–25 business days

Please note that these are estimated delivery times and may vary due to customs procedures, weather conditions, carrier delays, or high seasonal demand.

Shipping Costs

• Shipping costs are calculated at checkout unless stated otherwise.
• We may offer free shipping promotions from time to time.

Tracking Information

• Tracking numbers are provided when available.
• Please allow 3–5 business days for tracking information to update after receiving your shipping confirmation.

Customs, Duties & Taxes

International orders may be subject to customs duties or import taxes. These charges are the responsibility of the customer. Casa Collective is not responsible for delays caused by customs clearance.

Incorrect Address Disclaimer

It is the customer's responsibility to provide an accurate shipping address. If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply.

Lost or Delayed Packages

If your package has not arrived within 30 business days of shipment confirmation, please contact us at support@casacollective.com. We will investigate the issue with the carrier and assist you accordingly.

Contact

If you have any questions regarding shipping, please contact us at:
Email: support@casa-collective.store