Refund Policy
Refund Policy
Last updated: March 2026
At Casa Collective, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The item must be in its original packaging
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You must provide proof of purchase (order number or receipt)
To start a return, please contact us at:
support@casa-collective.store
Items sent back without first requesting a return will not be accepted.
Non-Returnable Items
Certain items cannot be returned, including:
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Used products
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Items damaged by misuse or normal wear
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Personalized or custom-made products
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Items returned without prior contact
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 14 days of delivery.
Email us at support@casa-collective.store with:
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Your order number
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Clear photos of the product
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Photos of the packaging
After reviewing your request, we will offer a replacement or refund if applicable.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Original shipping costs are non-refundable.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status of your refund.
If approved:
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Your refund will be issued to your original payment method
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Refunds are processed within 7–14 business days
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Late or Missing Refunds
If you have not received your refund after 14 business days:
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Check your bank account again
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Contact your credit card provider
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Contact your bank, as processing times may vary
If you have done all of this and still have not received your refund, please contact us at:
Exchanges
We only replace items if they are defective or damaged upon arrival.
If you need to exchange an item, contact us at:
Contact
If you have any questions regarding refunds or returns, please contact us:
Email: support@casa-collective.store
Website: casa-collective.store
💡 Kleine tip voor je Shopify store:
Zorg dat je ook deze 3 policies hebt (Shopify verwacht dit bij advertenties):
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Privacy Policy
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Terms of Service
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Shipping Policy
Als je wil kan ik ook een complete Shopify policy set voor Casa Collective maken (alle 4 policies + juridisch correct voor EU). Dat scheelt je later veel gezeik met ads en payments.